Help signing in
Short steps for signing in, creating an account, checking a code or resetting a password.
Choose the problem
You do not need to sign in to read this page.
How do I sign in or create an account?Use your email and password, or choose registration when you need a new driver account.
- Open Sign in.
- Enter the email address used for your driver account.
- Enter your password and press Login.
- For a new account, switch to Register and complete the fields shown.
- Check your email when the system asks you to verify the account.
What this meansUse the same account on Web and Android to reach the same supported driver information.
Never share your password or verification code, including with someone claiming to be support.
What should I do with an email verification code?Enter the six-digit code sent to the email address used during registration.
- Keep the verification screen open.
- Open the newest BookMOTGarage email.
- Enter the six-digit code in the app.
- Press Submit once.
- If it fails, check the address and use the newest code before asking support for help.
What this meansVerification helps confirm that the email address belongs to you.
A real support agent should not ask you to tell them the code.
How do I reset a forgotten password?Request a password-reset email from the sign-in area.
- Open Sign in and choose Forgot password.
- Enter the email used for your account.
- Complete the security check and submit.
- Open the newest reset email and follow its link.
- Choose a new password and sign in again.
What this meansFor privacy, the screen may not confirm whether an account exists for an email address.
Use only the newest reset link and never forward it to another person.
What should I do if something is not working?Try a few safe checks before contacting support.
- Check that your internet connection is working.
- Refresh the page or reopen the app.
- Check that you selected the correct vehicle.
- Read any message shown on screen.
- Contact support and explain what you pressed and what happened.
What this meansSupport may ask for the screen name, app version and time of the problem.
Do not send passwords, login codes, payment details or private security links to support.